Frequently Asked Questions

Frequently Asked Questions

Online Ordering

Follow these instructions to place an order at LivWell.com/shop:

  1. Select your Pickup Location to see all products available at that location.
  2. To narrow down the products use the filters for Category, Brand or Strain.
  3. Click on a product to see the product details.
  4. Enter how many units you want and click the Add to Cart button.
  5. Click Continue Shopping or the Proceed to Checkout button.
  6. Enter your contact information and select your pickup date/time. (You can order up to one day in advance.)
  7. Review your order & click Place Order.
  8. You'll receive an email confirming your order and a QR code you'll show to pick up your order.
  9. Come to your selected location at your chosen time. We do our best to have your order ready when you arrive, but understand there may be a wait depending on volume.

To pickup your online order:

  1. When you arrive at the store please remain in your vehicle. You will be greeted by a LivWell employee who will check you in, verify your ID, and scan the QR code from your online order confirmation email or text (be sure to have that ready on your phone).
  2. You will immediately receive a text with your ticket number.
  3. When your order is ready you will receive a second text directing you to a designated pick-up parking spot. Please park in the designated pick-up spot and remain in your vehicle. 
  4. One of our budtenders will come to your vehicle to review your order, check your ID, and take your payment.
  5. A budtender will return to the store for your order, make change, and then bring it out to your car for you. 
  6. Once you confirm all of your items are correct please exit the parking lot, head on home, and enjoy your purchases!

All recreational marijuana customers must place orders in advance using our online ordering system, and all orders must be picked up curbside. Customers are not allowed inside the dispensaries while curbside pickup is in effect.

Medical patients can shop inside all locations as usual, with strict social distancing. Check our status page for any updates. 

All products are available to order online except our gold and platinum loose flower and medical products. While Curbside Pickup is in effect, loose flower is only available to medical patients in the dispensary. Medical patients are welcome to shop at any of our medical dispensaries.

After placing your order online, you’ll receive a confirmation email that includes a QR code. When you arrive at our dispensary, please have this email and QR code readily available so we can scan it when you check in.

Yes, as long as they are at least 21, you can have someone else pickup your online order for you. Please have them bring the confirmation email with the QR code (or a screenshot of it) so we can easily locate your order.

When placing your order online, you will select a desired pick-up time. You will receive an email and text confirming your order and pickup time. You'll also receive reminder texts. Please arrive at the dispensary at the time you selected. Please note that you can only place orders up to one day in advance. Any orders not picked up will be cancelled at closing time.

You will pay when you pickup your order at your chosen dispensary. At some locations CASH is the only acceptable form of payment, while others also accept debit cards or a credit card with a PIN. Check our status page to see which form of payment is accepted at each location. Unfortunately we cannot allow customers inside the dispensaries to use the ATM machines, so be sure to have the cash you need before arriving. 

We only accept orders up to one day in advance. Any orders not picked up will be cancelled at closing time.

Your order total with estimated taxes is calculated when you checkout online. All discounts, coupons and Rewards credits will be applied when you pick up your order.

Yes. When our budtender comes to review your order with you, you can ask them to add items to your order. Please note this will add to your wait time.

No. Delivery service is not available at this time.

Curbside Pickup

The Governor of Colorado issued an executive order on March 20, 2020, to allow Curbside Pickup for retail cannabis sales while adhering to the latest state directives. This will temporarily allow LivWell locations to conduct transactions curbside instead of inside of the dispensary area provided our staff and customers adhere to strict social distancing protocols. Our goal is to continue to provide the safest, most reliable customer experience. The health and safety of all our customers, patients, and employees is of the utmost importance to us. These efforts, combined with everyone's cooperation and personal diligence, will help us endure this unprecedented health situation. We ask for your patience as wait times may be impacted by some of these new protocols.

Curbside Pickup is currently required at the following LivWell locations, and recreational customers are not allowed in the dispensary while the executive order is in effect:

  • Broadway
  • Commerce City
  • Cortez
  • Evans
  • Federal Heights
  • Fort Collins
  • Garden City
  • Pearl
  • Pueblo North
  • Pueblo South
  • RiNo
  • Stapleton
  • Trinidad

All other locations allow shopping inside the dispensary with strict social distancing enforced. Check our status page for any changes.

Visit LivWell.com/shop to place your order BEFORE you visit the location to pick up your order. If you haven’t placed your order online prior to arriving you will be asked to do so before we can check you in. Once your order has been placed and you receive the associated QR code in the confirmation email you will be permitted to enter the parking lot and check-in with one of our budtenders. 

Please do not park in the spots designated with numbered signs. You will be directed to one of these designated pick-up spots when your order is ready.

At some locations CASH is the only acceptable form of payment, while others also accept debit cards or a credit card with a PIN. Check our status page to see which form of payment is accepted at each location. 

Please note we are currently unable to allow recreational customers inside the dispensaries to use the ATM machines, so be sure to get cash BEFORE arriving.

No. You are welcome to walk up to the store. However, you will still need to place your order via the online ordering system, and you will be asked to line up outside the dispensary based on your pick-up up time, standing 6 ft. apart from other customers. Please note you may experience extended wait times.

When you arrive please remain in your vehicle. You will be greeted by a LivWell employee who will check you in, verify your ID, and scan the QR code from your online order confirmation email or text (be sure to have that ready on your phone). Once you are checked-in, you will immediately receive a text with your ticket number.

When your order is ready you will receive a second text directing you to a designated pick-up parking spot. Please park in the designated pick-up spot and remain in your vehicle. The dispensary is inaccessible to customers while Curbside Pickup is in effect. One of our budtenders will come to your vehicle to review your order, check your ID (yes, again), and take your payment.

A budtender will return to the store for your order, make change, and then bring it out to your car for you. Once you confirm all of your items are correct please exit the parking lot, head on home, and enjoy your purchases!

Yes. Not all customers in your vehicle are required to be 21 or older. However, the person conducting the transaction MUST be aged 21+ for ALL recreational transactions.

No. The Governor has determined medical marijuana to be an essential service. We are therefore still serving medical patients inside dispensary locations with strict social distancing enforced. Please be sure to let our staff in the parking lot know that you’re a medical patient so they can welcome you into the dispensary.

Buying Cannabis

As a recreational customer, you can purchase up to one ounce or its equivalent of cannabis at a time. 

  • 8 grams of concentrate = 1 ounce of flower
  • 800mg of infused products (edibles, tincture, etc.) = 1 ounce of flower

As a medical customer, patients that aren’t on Extended Plant Count can purchase up to 2 ounces of cannabis or its equivalent at a time. 

  • 40 grams of concentrate = 2 ounces of medical flower
  • 20,000mg of infused products (edibles, tinctures, etc.) = 2 ounces of medical flower

As long as you’re 21 or older, absolutely! Just have an unexpired form of ID with you that shows your birthdate. You’ll need to use your passport as ID if you’re from outside the States. Please note that it is illegal to transport cannabis outside of Colorado.

There is no difference between the actual marijuana that medical patients and recreational customers can buy. Some infused products are available in higher potencies on the medical side than on the recreational side, but the quality of cannabis products is the same across all of our shelves. The real difference between Med and Rec is the amount of cannabis product customers can legally purchase in one day.

Currently we are unable to accept credit cards, but all of our locations have ATM machines available on site. We are also able to conduct cashless ATM transactions using a debit card or a credit card with a PIN number.

We can only accept returns for products that are defective or damaged. This includes any products that are broken, cracked, leaking, or otherwise unusable due to factors not caused by the customer. You’ll need to bring in the product itself, along with the relevant sales receipt, to the store you bought it from within three days of the initial purchase. Medicated product returns can be credited towards new purchases (certain restrictions may apply), or they can be exchanged for the same product. Unfortunately we are unable to provide refunds for medicated product purchases.

Despite all of the ID checking that occurs in marijuana dispensaries, the law entitles recreational customers to anonymity when purchasing legal cannabis. That means that we will never record your name or contact information, or give it to the government.

On the recreational side, all you’ll need is a valid, unexpired form of ID with your birth date listed. If you’re visiting from another country, you’ll need to have your passport handy. To shop at a medical dispensary, you must have your state medical card (out-of-state medical cards are not accepted).

LivWell offers three grades of high-quality cannabis - pre-weigh, gold and platinum. 

  • Pre-Weigh flower is our pre-packaged flower option and the most affordable. The buds can be in a variety of shapes and sizes as they receive a single machine trim and come from various parts of the plant.
  • Gold Shelf flower is a noticeable step up from our pre-weigh offerings. With larger buds that receive two rounds of trimming, the flower on our Gold Shelf has a higher terpene content than our pre-weigh flower, as well as a higher degree of trichome development. 
  • Platinum Shelf, our top tier flower, is among the best buds that money can buy. Selected from the top cuts of our plants for their size and trichome density, Platinum buds are cured on the branch and meticulously trimmed by hand. This flower has the highest levels of terpene and trichome content out of our three options, and is well-loved by our most discerning cannaseur shoppers.

New Colorado medical patients are able to shop up to 35 days with their new application and valid form of ID between Monday and Friday, 8am-5pm only. Patients who recently renewed their medical card must wait for the new card to come in the mail before shopping. Please note: if your old medical card is still valid, you may shop with that until you receive the new one or until the old one expires.

Consuming Cannabis

You can consume cannabis legally on private property. Please remember that vehicles do not constitute private property. You can also consume cannabis legally at any retail marijuana hospitality business, as long as you are in a designated consumption area.

It is illegal to consume marijuana or marijuana-infused products openly or publicly in the state of Colorado, or at any location that is accessible to the public. As the law currently stands, cannabis can only be consumed on private property or in the consumption area of a retail marijuana hospitality business.

We recommend that you get to your veterinarian as soon as possible. If you’re able to act within 30 minutes of the time of ingestion, the vet may induce vomiting to remove as much of the material as possible before absorption. This greatly reduces the potential for a harmful reaction. Owners should not attempt to make dogs vomit, since complications such as choking and aspiration could occur.

Additional treatments that may be administered include IV fluids and oral activated charcoal, which can help absorb the cannabis in your pet’s system. With appropriate, intervention by a veterinarian, cannabis toxicity is almost never fatal and long-term side effects are extremely rare.

Although dosage is completely dependent on the individual: tolerance level, metabolism, environment, the type of product, and more all factor into what constitutes a “standard” dose of THC. For edibles, a standard dose for recreational customers as defined by Colorado law is 10mg THC. With all forms of cannabis, we highly encourage you to follow the “start low, go slow” rule.

Unfortunately, cannabis can only be legally consumed on private property or in a retail marijuana hospitality business. The right to possess or consume marijuana and marijuana-infused products does not apply to federal lands within the state of Colorado, including national parks, national forests, national monuments, and any other federal property. Please be aware that many ski areas are located on federal land.

Cannabis Laws

Yes, however cannabis can’t be stored within the vehicle in any area that is readily accessible by the driver or passengers. It is illegal to transport cannabis products across state lines, and offenders can be charged with drug trafficking. Driving under the influence of marijuana is illegal, dangerous and can result in a DUI.

It is illegal to sell cannabis products without a license. It is also illegal to give cannabis products to anyone under the age of 21.

It is illegal to transport marijuana products purchased in Colorado across state lines and offenders can be charged with drug trafficking.

Adults can give recreational marijuana to other adults (age 21 or above) provided that no money is exchanged, and the receiving party does not exceed their legal limit for possession. (Cannot be gifted with monetary consideration.)

It is illegal to drive after consuming marijuana, and offenders can be cited with a DUI.

As long as you’re in a state where recreational marijuana is legal, you can! Just check your state’s laws on the quantity of plants that residents are legally permitted to grow.